In some recent conversations with clients about hiring new staff, I noted a few things:
- Yes, people are hiring!
- Some of the old hiring practices that never worked very well continue to be used. They still don’t work.
- There are definitely some things you can do to increase the chance that you will hire well. Many people don’t know that, or forget to do them.
- It’s not getting any easier to hire well.
So, here are some things to think about.
The good news is that people are hiring: and some of them are hiring full time, permanent employees – though many are hiring part time and temporary employees. In either case, it generally costs a lot of money to hire someone – and you pay a lot if you hire the wrong person, even if it’s only the wrong temporary employee. Research indicates that it costs between 2.5 and 5 times the employee’s annual compensation if you hire the wrong person. Ugg. That’s expensive. So, there’s a point in hiring well. Don’t settle just because you need a body. You’ll be sorry.
Some old hiring practices that never worked still don’t. Hint: if you’re still doing any of this, stop!
- Hiring someone because you’d like to go to lunch with them: we’re not very good at picking people on gut feel, identifying people we’d like to socialize with (or to marry – witness the divorce rate). Lesson: gut feel tends not to work for marriage after months of courtship; it sure doesn’t work for hiring after a 30 minutes interview.
- Using degrees or number of years of experience to screen people: we all know great workers without much formal education, and folks with degrees who have had the same first year of experience 15 times (they have not improved). Only use this criteria if required by law or licensing (e.g., you have to have an MD to be a doc, a teaching certificate to teach in k-12 schools…) Even then, don’t rely on it. All degreed people are not equally good (or bad) employees.
- Hiring someone based on a friend’s recommendation can jeopardize your friendship if the hire goes wrong. And, if the needs of the position you’re filling are different than you’re friend’s assessment of her recommendation, you have no idea what you’re getting.
- Screening people in (or out) based on pretty resumes and cover letters which could well have been written by someone else, and may not reflect any of the actual job requirements.
- Asking general questions in interviews such as, “Why do you want this job?” “Where do you see yourself in 5 years?” “What are your strengths and weaknesses?” Answers to these have been shown, again and again, to have no correlation with job success. Don’t waste your time. Good interviewing skills (the ability to answer these questions well) are simply not good predictors of job performance.
Here are some better practices to incorporate into your hiring. Hint: doing these things will definitely increase your chances of finding a great person for your job!
- Take as much time as you need to hire right, even if you need someone immediately – hiring wrong will cost you WAY more time and effort in the long run.
- Identify the best employees in this job, and clone them by defining those things that distinguish them from employees that are not as good. List those items, be as specific and behavioral as possible, and go looking for them when you fill the job. You want to ‘clone’ your best employees based on these performance indicators.
- Always, always, always check references. Yes, that can be hard to do these days. Do it anyway. And ask the references questions based on the job you’re filling. Ask for examples of work the candidate did that would demonstrate the performance indicators. Avoid general questions like, “Did Harry do a good job for you? Would you hire him again?” Most of the time you have NO IDEA about the quality of the reference’s judgment – and these are purely judgment questions. So, stick to facts. Reference names can come from the employee – they can also come from anywhere else. Use your ingenuity to get them!
And, be sure to stay away from any illegal inquiries (race, gender, age, ethnicity, religion, disability….you know those!). If you have any question about what’s legal, check out the State of Washington Human Rights website (or the one for your state).
The bottom line: hire right to enhance your company or organization and avoid the pain (time, money, emotion, bad press…) of hiring wrong. Had some good (or bad) hiring experiences? Tell us about them! ~Daphne Schneider