Six years ago I wrote a post about the importance of employees saying hello to each other, particularly of supervisors and managers saying hello to subordinates. And you know what? In both my coaching and investigation practices, the issue still comes up.
Recently, for example, it arose when I was coaching two co-workers, trying to help them resolve their many conflicts. One complained that the other didn’t talk to her for days and didn’t greet her in the morning. The other said: “Well, I come in a back door and don’t pass her desk.” Oy.
The issue also comes up with goodbyes – though the offense is somewhat different: “He just leaves and doesn’t tell anyone.” She never tells us where she is going.” “She sneaks out so we don’t know when she leaves.”
So what is this about? As I stated in my previous post, “All human beings need to feel acknowledged. When a supervisor, manager, or co-worker greets an employee, the message being communicated is that the employee has value and importance. When there is no greeting, the opposite message is communicated.” I think the same principle applies to good-byes, though to a lesser extent. There, practical problems are also involved: you think someone is around but they’re not, or you think they’re cheating on their time in some way (even if they’re an exempt employee).
I also think it’s an issue of power – particularly positional power. In another post, I discussed research indicating that, “If you have positional power, “the sense-making of people who work for you will be determined less by the facts and more by their internal story. … Every action and utterance can be scrutinized for meaning – those with power are suspect until proven trustworthy.” In the hello and goodbye context, the power differential increases the “offense” felt by subordinates. They feel that by ignoring them and not exhibiting basic courtesies, the boss is holding him or herself above the others.
The main way to solve this problem, of course, is to make it clear to employees, particularly leaders, how important these seemingly small touches are. But what about the manager who is not a “Hi, how are you?” kind of person in general – particularly in the morning? I’ve coached managers like this and the challenge is for them to figure out how to acknowledge others in a way that feels authentic and not phony. Maybe they can’t give a “big” hello, but anyone can say, “Mornin’” as they walk by their subordinates.
And if the subordinates are not normally in the manager’s path (“I come in the back door”)? Change the path. Or at least send an email, “Good Morning All!”
Any other thoughts on this topic? ~Amy Stephson